Terms & conditions
These terms and conditions are valid from October 1, 2023, and replace all previous editions of terms and conditions. The terms and conditions apply to the Service Upsite/upsiteapp.com, hereinafter collectively referred to as "the services/the service/the system/us/we".
The services act as a data processor in connection with online solutions primarily for individuals associated with properties, including cooperative and owner-occupier housing associations. The services consist of granting you a right of use to our systems, which can be used behind login. By creating a user and using parts of the functionality on websites, e.g., quote requests, you consent to Upsite as the data processor. The services also have various homepages/websites where information can be found without introducing login. In these terms, you can find further information about the services, subscription, termination, etc. Regarding the processing of personal data, we refer to our privacy policy. It is important that you take the time to read the terms and conditions carefully before you say YES and enter into an agreement on the right to use the services. You need to know what you are saying YES to!
It is Upsite ApS (CVR 29853045), Lersø Parkallé 44, 3rd floor, 2100 Copenhagen Ø, that is behind the services. Inquiries regarding the services can be directed to our customer service at tel. 2799 9000 or email: hello@upsiteapp.com
Upon user creation and use of the services behind login, as well as parts of functionality on websites, you must accept our terms and conditions, as well as our privacy policy.
About the services Upsite/upsiteapp.com
The purpose of the services Upsite/upsiteapp.com is to help manage administration, as well as operation and maintenance in properties. We offer online systems available as a gratis/free version and as various paid subscription solutions. In addition, a number of supplementary products and services are offered. All use of the services, websites, and supplementary products/services is subject to these terms and conditions, as well as our privacy policy, which you (the User/you) must accept to use the services and parts of the functionality on our websites. Terms and conditions, as well as the privacy policy, can always be viewed on upsiteapp.com. Upon registration for the services, you as a user receive a right to use the services.
Please note that special terms may apply in addition to these terms and conditions for individual products. This will be stated at any time on upsiteapp.com.
01 Correspondence
Correspondence between users of the services must not contain offers or demands for other services and products. When using the system, entered data must also not contain personally identifiable data.
Users of the services can be contacted by other users associated with the same property/properties as the user, including via the service or the provided telephone number and/or email in the service.
02 Use of our services and websites
By using our services, you accept these terms and conditions and you confirm that you comply with all applicable laws and regulations for use. If you cannot accept the terms and conditions, you must immediately navigate away from our services and refrain from using our services.
Our services and websites are offered strictly for non-commercial use, i.e., you may not distribute, modify, publish, reuse, forward, or otherwise use material and content from our services and websites for public or commercial purposes without our written consent. You are welcome to link to and use material from our websites, but you must respect copyright rules and clearly state us as the source. Although we do our best to provide updated and accurate information, price changes, unintentional errors, and the like may occur on our services and websites, and we therefore point out that all content on our services and websites is offered "as is" without warranties of completeness or correctness and without warranties of any kind. We disclaim all liability for content on our services and websites and services delivered through them.
03 Payment and subscription agreement
When creating a user on the services, you are given the choice between using a gratis/free version or paying for an ongoing subscription agreement. Subscription versions are paid upon sign-up and are immediately debited from the specified account or charged via invoice payment. Subscriptions are subsequently renewed automatically. If renewal occurs via invoice issuance, the invoice will be sent to the email address(es) specified during user registration in the services. Applicable subscription prices can be viewed on upsiteapp.com. All prices are in Danish Kroner (DKK) and exclude VAT unless otherwise stated. Changes in exchange rates, taxes, insurance, net price index, freight, and purchase costs mean that the services may adjust prices so that the services remain unchanged. Furthermore, the services have the right to change the composition, content, and prices of products and subscriptions with notice by email or by posting on their websites.
The billing period is specified for each individual subscription type. Unless otherwise expressly agreed or stated in the subscription terms, the subscription amount is charged in advance for each subscription period.
04 Duration of the agreement
These terms and conditions apply as long as the user has a user profile that gives access to the services or otherwise uses the services or our websites.
05 Right of withdrawal
Please note that there is no right of withdrawal when purchasing a subscription, as this is considered delivered and put into use once payment is completed or when the invoice is sent. The user accepts this when creating a user on the services, with simultaneous acceptance of these terms and conditions.
06 Termination/Cancellation of user agreement/User
You can freely terminate your user agreement and delete your user profile if you wish. You simply contact support within the system, which will then delete your created user and personal information. Deleted data cannot be reconstructed, and the services cannot be held responsible for this. Paying subscription users have 1 month's notice calculated from the last day of the paid subscription period. Subscriptions cannot be refunded during a paid subscription period. Cancelled subscriptions automatically transition to the gratis/free subscription version without your data being deleted. If you want your data deleted, you must terminate your user agreement. The services may terminate the subscription with 3 months' notice, or immediately in the event of the user's material breach of these terms and conditions, non-payment of subscription, or the user's insolvency.
07 Right of use
The services point out that the user and the associated login, as well as services, are strictly personal. It is not permitted to resell, lend, share, or otherwise pass on logins or other information and services associated with the user. Misuse will result in the user in question being blocked without notice, without compensation of any kind. By using the services or otherwise entering into an agreement with us regarding the use of the services, or by purchasing supplementary products and services, you accept these terms and conditions. If you represent an association or company, you warrant that you can legally accept these terms and conditions on behalf of the association or company. The services grant the user a non-exclusive and time-limited right of use to use the services. You warrant and bear full responsibility for those whom you grand access to the services or who use your login. The user profile may not be transferred in whole or in part to a third party without the written consent of the services. All information you send to us or enter on our websites (posts, comments, questions, quote requests, emails, etc.) belongs to the property it is related to, and we may freely use the information without compensating you.
08 User's access to own data
The user has full access to their own user profile and data at all times. If a subscription expires or is terminated, the user automatically transitions to a gratis/free subscription, which means that the user no longer has access to the data that is part of the subscription version. None of the user's data in the subscription version will be deleted without prior notice, and the user can regain access to this data at any time by purchasing the subscription version, unless the user closes their profile or the service has given notice of deletion. If the services wish to close access to the user, this can be done without cause, but must be notified by email to the user 3 months prior to the closure. During this period, the user has the opportunity to extract entered data from the system. However, this does not apply if the user has not paid the subscription for access to the services.
09 Terms for created properties
Information accessed via lookups in the services and associated websites, including lookups in public registers and publicly available data about the property, may only be accessed manually as single lookups. The information may not be used for marketing or disclosed without the prior consent of the services. The services can access data on all created properties and reserve the right to use data for machine learning, etc., in connection with AI on the platform. Therefore, by creating a property/apartment, you consent to the services accessing this data. The services are entitled to use all information and data accessed via the service for support tasks and statistical purposes. Personally identifiable data will not be used for PR and marketing purposes. By creating a property/apartment, the user commits to keeping contact information updated.
10 Marketing
Personal information collected through the services is used to deliver the services you have requested. The information will also be used to provide you with more effective user service, to improve or develop our websites, our services, and products. You should be aware that information you submit in a public forum, e.g., on chat pages, can be viewed by third parties and is therefore not covered by the services' privacy policy or otherwise subject to our responsibility. As a user of the services, we have the right to market users and partnerships with publication of company names, just as the user and/or partner may use widgets provided by Upsite on their own websites.
11 Updates and operational stability
The services reserve the right to update and modify the system and websites. Efforts will be made to perform these updates in a way that minimizes disruption to the user. In some cases, however, it may be necessary to close access to the services and our websites while updates are carried out. The services strive for the highest possible operational stability, but do not guarantee it.
12 Email and notification dispatch
The services reserve the right to send emails and notifications to the user when updates to the services are released, when there are reminders in the services, or if new functions and applications are developed that are deemed interesting for the user. The services also reserve the right to send advertisements for third parties within these emails and notifications. Receipt of non-support-related emails and notifications can be cancelled at any time.
13 Liability and limitation of liability
The use of the services and our websites is entirely at your own risk. The services bear no liability for direct or indirect losses that may arise in relation to the use of and access to the services and our websites. Likewise, the services bear no liability for any errors or omissions in material and programs on the system, nor for any viruses or data corruption associated with the use of the system. We have no liability for harmful applications, viruses, or other malicious code that might occur during or after the use of the services. You are also personally responsible for the material you download from the services, as well as upload to the services. The services bear no liability for downtime on the services and websites. Under no circumstances may the services be resold by the user or used in other commercial contexts. You are responsible for using the services ethically, in compliance with the law and these terms and conditions. The services are only liable for intentional or grossly negligent acts, and maximum damages against the services, regardless of the cause, can never exceed an amount equal to the user's total subscription payments for one year for using the services. We do our best to guide you as well as we can. The assistance you receive in the services' support is advisory at all times. In all cases, you must personally verify that information, entries, etc., are correct. The use of help and support from the services is entirely at your own risk, and the services cannot be held liable for direct or indirect losses that might arise in relation to the use of guidance from help and support, including any errors, etc.
14 Copyright and other intellectual property rights
The services hold the copyright and all intellectual property rights to all material found in the services and associated websites. No content in the services may be used or reproduced in other contexts without the express prior written consent of the services. No intellectual property rights in the services or other material on websites are transferred to the user. The user grants the services and our partners and subcontractors the right to use material and data uploaded by the user to the extent necessary for us to operate and develop the system and our websites. The user warrants that uploaded material neither infringes third-party rights nor conflicts with applicable law. The services have the right to freely, without separate acceptance from users of the services and websites, transfer or sell their rights to the system to an affiliated company or third party. The services also have the right to use subcontractors, including, among other things, for data storage. The services have the right to use all data, ideas, methods, know-how, or inventions you submit to the services in any context.
15 Breach of agreement
The services reserve the right to terminate/delete users of the services with immediate notice in the event of breach of these terms and conditions, as well as in the case of behavior deemed inappropriate or harmful to the services.
16 Transfer and relocation of Users
Created user profiles cannot be transferred to another user. New users must register as a new user and confirm personal information and any relationship and/or ownership of the property/apartment via these terms and conditions. If multiple users live in the same residence/apartment, the users are created individually.
17 Changes to general terms and conditions
The services reserve the right to update terms and conditions, including the privacy policy and cookies, continuously and as needed. Applicable terms and conditions will always be available on the services' websites. Use of the services and/or our websites after a change to the terms and conditions is considered the user's acceptance of the amended terms and conditions. These guidelines, terms, conditions, and privacy policy are governed by Danish law at all times.
19 Disputes
If a dispute arises between the user and the services, the dispute must be settled in accordance with Danish law with the District Court of Copenhagen as the first instance. 2023 – Upsite and upsiteapp.com © All rights reserved. Upsite ApS – CVR number 29853045
18 General advice on security
You should always protect your personal password. End the use of the electronic service by clicking "Log out" before leaving your device. Use an antivirus program to increase general security on your PC.